Warranty

Obeetee Warranty Policy

At OBEETEE, we take pride in our craftsmanship and the quality of our products. All items are covered under a limited warranty of up to 24 months against manufacturing defects, depending on the product category as detailed below.

 

How to Report a Defect?

If you suspect a defect covered under our warranty, please email us at customercare@obeetee.com or WhatsApp us at +91-9559140222 with:

  • Minimum 3 to 5 clear photos of the affected product
  • Proof of original purchase (invoice or receipt)

Upon verification, if the issue qualifies as a manufacturing defect, we will offer the best possible resolution—repair or replacement. Replacement will only be provided if repair is not feasible.

Note: Warranties are non-transferable and valid from the original date of purchase of the original order.

  

Product-Specific Warranty Details

Carpets

Weave Type Warranty Period

Hand Knotted, Tibetan, Patchwork

24 months

Hand Tufted, Handloom, Flat Weave, Shag, Hand-Woven

6 months

Expected Carpet Lifespan (with proper care)

  • Hand Tufted / Handloom / Flat Weaves / Dhurries / Moroccans: 5–8 years
  • Low Knot Hand Knotted (30–80 knots): 8–12 years
  • Medium Knot Hand Knotted (100–180 knots): 8–15 years
  • High Knot Hand Knotted (200–300 knots): 15–25+ years

Lifespan depends significantly on usage and maintenance.* 

 

Not Covered Under Carpet Warranty:

The following issues are not considered manufacturing defects and are therefore not covered under warranty:

  • Shedding of fibers (can be minimized with regular vacuuming on low power)
  • Sprouting, pulls, or loss of single tufts of fiber
  • Color and texture variation due to natural fibers, dyes, or exposure to sunlight, humidity, or atmospheric elements
  • Folding or rolling marks (these typically fade with routine vacuuming)
  • Matting or crushing from use or furniture weight (can be managed with proper care)
  • Temporary odors due to packaging (usually dissipate by placing the rug upside down in sunlight for 24 hours)

 

Furniture

  • Covered under a 3-month warranty for manufacturing defects only.

Not Covered Under Furniture Warranty:

  • Damages caused by misuse, mishandling, or improper assembly
  • Wear and tear due to regular usage
  • Damage due to exposure to sunlight, water, or extreme environmental conditions
  • Stains, discoloration, or scratches due to usage or cleaning methods
  • Any modifications or repairs not performed by OBEETEE


Cushions & Throws

  • Not covered under warranty.

Why?

Cushions and throws are subject to normal wear and tear based on frequency of use and environmental factors. This includes:

  • Fabric pilling
  • Color fading
  • Filling compression over time
  • Staining or tearing from regular use



    For more information on our Return/Exchange Policy, click here.