National Consumer Rights Day

Everybody knows what 25^th December is every year. But do you know what is 24^th December? If you do, kudos to your general knowledge and if you didn’t, it’s okay, we’re here to help you out. 24^th of December is the National consumer rights day. In the 21^st century, we are all consumers. Be it healthcare, livelihood, cosmetics, gadgets, or leisure, we have all been a consumer of either one or all of these at some point. While purchasing goods and services isn’t all that hard, it is also crucial that the products we purchase are made keeping in mind the consumer’s best interests. In this age of consumerism, where our lives intertwine with the choices we make in products and services, it's crucial to reflect on the essence of consumer empowerment and awareness.

Let's move beyond the dates on the calendar and explore the heart of our connections as consumers. At Obeetee Carpets, we take pride in being a part of your story, and in this blog, we want to share the values that define our commitment to you.

Transparent Pricing:

At Obeetee Carpets, transparency isn't just a business practice; it's a way of respecting your intelligence and trust. Our pricing structure is designed with simplicity, ensuring you understand every nuance of the cost. We believe in building a relationship with you, rooted in openness and clarity. Purchasing a carpet is not just a transaction; it's a choice you make, and we want you to feel confident in that choice.

Imagine walking into a store where prices are straightforward, and there are no hidden surprises. That's what we aim for. Whether you're exploring our website or stepping into one of our stores, we want you to feel like you're in the company of friends who genuinely care about your satisfaction. Our commitment to transparent pricing is more than a promise; it's our way of saying, 'we’re in this together.’

Providing Right Information:

A right purchase is about empowering you to make decisions that resonate with your values. When you explore our carpets, you'll find more than just threads and colours; you'll find stories. Our product descriptions go beyond technicalities – they share the inspiration behind each design, the journey of the materials, and the people who bring them to life.

We invite you to our website not just as a consumer but as someone entering a space where information is a friend, guiding you through the beauty and craftsmanship of our carpets. If you step inside our stores and have any queries about the design, craft, and quality, our sales executives at the store will patiently clear all your doubts about the rugs. In sharing the right information, we're opening the doors to a deeper connection between you and our carpets, making your choice not just informed but personal.

Following Government Rules and Regulations:

Compliance, for us, isn't a checkbox; it's a promise of integrity. When you choose Obeetee Carpets, you're choosing more than just a beautiful addition to your home; you're choosing a piece of craftsmanship that meets the highest standards of legality and ethics. Obeetee exemplifies a commitment to ethical and socially responsible carpet crafting with various certifications. Our association with the Fairtrade facility, Raj Carpet involves a 2% premium returned to weavers as rewards. Look for the GoodWeave label on our carpets, ensuring no child labour was used. As the first Woolmark Licensee for hand-knotted carpets, our commitment to 100% Woolmark certified wool is evident. Obeetee holds the Social Accountability certification, adhering to a code of conduct based on ILO conventions. We are the first in India to partner with Wools of New Zealand, using the Fernmark for handmade carpets. Recently incorporating RWS certified wool and conforming to the Global Recycled Standard, Obeetee stands as a pioneer in sustainable and socially responsible carpet manufacturing. Each certification represents our dedication to creating not just carpets, but a sustainable and equitable ecosystem where every thread tells a story of responsibility and craftsmanship.

Sustainable Craft Processes:

Imagine a carpet that not only brings beauty into your space but also leaves a positive impact on the environment. From the beginning of our journey – selecting materials – to the final steps of manufacturing, we're committed to practices that not only create but also sustain.

Obeetee goes beyond crafting beautiful carpets; we're committed to minimizing our environmental impact at every step of the production cycle. Holding the Social Accountability certification and now incorporating initiatives for water conservation, we've successfully reduced consumption by an impressive 90%. Our dedication to energy and resource efficiency is woven into the very fabric of our ethos, as we continually work towards reducing our carbon footprint. At our dye plant, a beacon of our commitment to traceable sourcing, we've transitioned to locally sourced rice husks, replacing coal for steam generation, resulting in a remarkable reduction of approximately 74,000 trees per year. As stewards of responsible design, we've embraced natural dyes, including indigo for blue, saffron for yellow, and walnut shells for brown, showcasing our dedication to sustainability. Moreover, certain collections proudly feature azo-free dyes, underscoring our commitment to both environmental responsibility and the creation of carpets that tell a story of mindful craftsmanship.

Product Replacement, Exchanges, and Customization:

Our return and exchange policy is not a set of rules but an extension of our desire to see you happy with your choice. It’s a simple process that requires a few simple steps. All you need to do is initiate a Return Request within 48 hours of receiving your rug. Our dedicated shipping partner will pick up the rug from your location at a mutually agreed-upon time. Once the returned item reaches us, it undergoes a thorough quality check. If the item is damage-free, expect a swift initiation of the refund process within 48 hours, ensuring a hassle-free and customer-centric return experience.

Our White Glove Service – a personalized rug customization experience ensures that you bring home a rug that perfectly matches your distinguished taste. Reach out to us, and let our experts guide you in choosing the perfect rug for every room. Make a free appointment with our White Glove Crew for a hassle-free home trial, where they bring your selections to your doorstep. From selection and installation to easy payment services, we've got it all covered – enjoy a seamless experience as your home turns into a beautiful masterpiece.

Conclusion:

In a world that often feels transactional, let our relationship be a reminder that each carpet you choose is more than a possession; it's a part of your story, and by extension, a part of ours. Here's to a future where consumer rights are not just celebrated annually but embedded in every interaction, every choice, and every thread of every Obeetee Carpet.

Thank you for being a part of our story. We look forward to weaving many more chapters together.